Welcome to websiteuk.net terms and conditions.
Acceptance of Conditions : An order being placed with websiteuk.net by telephone/e-mail/face to face or posted letter will confirm that you are in agreement with and bound by the terms and conditions set out below.
Definitions:
The Client: Any company or individual requesting or ordering the services of websiteuk.net
websiteuk.net: Primary designer/site owner & employees or affiliates.
The Agreement: the contract between websiteuk.net and the Client to which these conditions will apply.
websiteuk.net: Primary designer/site owner & employees or affiliates.
The Agreement: the contract between websiteuk.net and the Client to which these conditions will apply.
Website Design: Any and all scripts, cgi applications, php scripts, or software (unless otherwise agreed) written by websiteuk.net remain the copyright of websiteuk.net and may only be commercially reproduced or resold with the sole permission of websiteuk.net
Until such time all outstanding accounts are paid in full, the website, graphics and any programming code remain the property of websiteuk.net
The client is solely responsible for providing all materials (unless otherwise agreed be it verbally or in writing). Websiteuk.net will send the client a welcome pack via the royal mail post, (including paid invoice and a receipt) explaining clearly what the client's domain name is for the client's ordered web design and clear explanations of what materials the client should be sending to websiteuk.net in order to complete the client's website design. The client agrees that all materials required to complete the website to the agreed standard and must be made available as soon as is reasonably possible to websiteuk.net. Failure to supply Websiteuk.net with all agreed (as explained in the client’s welcome pack) design materials will result in the delay of the website design and websiteuk.net cannot and will not be held responsible for the client’s website being incomplete due to not receiving the agreed design materials.
Websiteuk.net will make periodical reminders either by phone/fax/e-mail to the client if no materials have been sent in by the client in order that websiteuk.net can satisfactorily complete the client's agreed website design. If after a reasonable amount of time (To be made at websiteuk.net's absolute and sole discretion) and effort made by websiteuk.net to collect design materials from the client then websiteuk.net reserves the right to sign off the design with no recompense to the client. The client will NOT be entitled to a refund in any way, shape or form in such cases.
However, Websiteuk.net will endeavour to meet the client's full requirements. Should the client not find time to send in all design material for the website design then websiteuk.net will accept instructions from the client to supply the text and pictures on behalf of the client. Websiteuk.net does not and will not accept responsibility for accuracy of text and pictures in such cases, and strongly advises that clients take the full responsibility to supply all materials for the client's agreed website design.
Liability: Websiteuk.net will make every possible effort to ensure that the website and any scripts or programs are free of errors websiteuk.net are exempt from any responsibility for any and all losses incurred due to malfunction, the website or any part of it.
Websiteuk.net cannot and will not take any responsibility for any copyright infringements caused by materials submitted for the website design by the client. We reserve the right to refuse any material of a suspected copyrighted nature unless adequate proof is given of permission to use such material. Websiteuk.net will place copyright to the client on the website design completion making the website copyright solely the client’s responsibility in both text and picture form.
Websiteuk.net will not accept orders of website designs of an adult nature.
Websiteuk.net will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Websiteuk.net cannot be held responsible for any wrongdoing on the part of a site owner and will not be liable or become involved in any disputes between the site owner and the site owner's customers.
Websiteuk.net will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
Websiteuk.net uses trusted third party servers and constantly monitor uptime on a daily basis. However, websiteuk.net will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
Advertisements must comply with the Business Advertisements (Disclosure) Order 1997 and the Trade Descriptions Act 1968.
Minor additions: Minor additions to the brief will be carried out at the sole discretion of websiteuk.net and where no charge is made by websiteuk.net for such additions, websiteuk.net accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions. Minor edits on request to an existing website created and hosted by websiteuk.net are one of the following:
- A change to opening times or equivalent features.
- A correction of a spelling mistake or other 'typo'
- A change to or addition of a telephone/fax number, email address or postal address
- A change to prices (limited to first 10 products on the site and thereafter chargeable).
- A change to a photograph when it simply is to replace an existing photograph and does not interfere with the page design.
- *Any changes that require any amount or redesign work will be chargeable by websiteuk.net
Websiteuk.net will accept a maximum of three minor edits per annum and reserve the right to charge accordingly for minor edits that exceed this agreed limit.
Fees: Websiteuk.net work on fixed design fees and full payment of the total fee is due with the order of a website design with websiteuk.net, unless otherwise agreed, in which case payment is due upon completion of the website design. All payments by cheque, bankers draft or money order must be made in pounds sterling. All credit card and debit card transactions will be processed in pounds sterling.
Should any payment due under the agreement remain outstanding websiteuk.net shall be entitled at its sole and absolute discretion to withhold provision of any goods or services it would otherwise be obliged to provide under this agreement. Outstanding payments be they in part or full may result in websiteuk.net temporarily removing the client’s website until all outstanding payments are paid in full.
Refunds: Cancellations must be made within 10 days of the client commissioning the website design otherwise no refund can be made. Cancellations made within 10 days, may be subject to a charge, if expenses have been incurred in respect of additional expenses from third parties including but not limited to: stock photography; electronic commerce software; online transaction processing solutions; domain name registration; web space; Internet connection, server fees, hosting fees. Where possible third party products will not be purchased until the design has been approved. All such cancellations must be in writing and post dated within 10 days of the client agreeing the completed website, otherwise refunds will not be entertained.
Once a website has been designed, completed and approved any final balance of payment due is then payable in accordance with our payment terms. There are no exceptions to this, i.e. If the client decides they no longer want the site after they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.
On completion of work, the website designs will be uploaded to the client area of websiteuk.net for approval under the terms of the guarantee. Where the clients site is being hosted by a third party other than Websiteuk.net third party hosting then websiteuk.net reserve the right to delay uploading of the website design until full payment has be received for all agreed work to be undertaken..
Compatibility: Websiteuk.net can offer no guarantees of correct function with all browser software. Websiteuk.net will make every effort to ensure that any developed/designed website will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and to an acceptable level with Mozilla browsers.
Database, Application and E-Commerce Development: Websiteuk.net cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Where applications or sites are developed on servers not recommended by websiteuk.net, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client's responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by websiteuk.net before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, websiteuk.net will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief
Website Hosting: The Websiteuk.net annual hosting fee is designed to be suitable for typical small business use. It is not suitable for any site which makes heavy use of bandwidth through use of multimedia or otherwise, or which attracts a mass market audience. Websiteuk.net therefore reserves the right to immediately withdraw from, or renegotiate hosting services with, any Client whose use of bandwidth or storage space is deemed by websiteuk.net as inappropriate to the basic websiteuk.net hosting service.
Websiteuk.net will not allow websiteuk.net hosting facilities to be used for illegal, immoral or distasteful websites. The Client agrees that any content introduced to the site may be inspected by websiteuk.net without hindrance and notes that hosting may be withdrawn without notice if such content is found.
Websiteuk.net hosted domain name(s), email services provide the following unless otherwise agreed:
- up to 5 POP email addresses;
- Email forwarding as required.
- Maximum webspace storage of up to 50Mb
- maximum individual email attachment size of approx 5MBytes
- No guarantees can be made as to the availability or interruption of any web hosting service provided by websiteuk.net and websiteuk.net cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
websiteuk.net reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting services controlled by websiteuk.net should the necessity arise.
Law: These conditions and all other express terms of contract shall be governed and construed in accordance with the laws of England.
Website hosting fees and domain name registration:
Full payment of the total hosting fee and domain name registration is due to be paid in advance with the order of a website design with websiteuk.net, unless otherwise agreed. Hosting fees will be paid on an annual rolling basis. The client may cancel the following year's websiteuk.net hosting at any time during the period leading up to the time of renewal. Any such cancellation must be in writing and post dated at least 4 weeks prior to the renewal date. Any written hosting cancellations received that have not been post dated at least 6 weeks prior to the renewal date will not be entertained and the hosting will be automatically renewed at the original agreed price per annum. The client agrees that websiteuk.net may retrieve the annual hosting fee with the credit/debit card details supplied by the client at the time of ordering websiteuk.net hosting. Should the client wish to use alternative payment methods then it is the client's sole responsibility to put any new payment methods into place in time for the hosting renewal and to inform websiteuk.net of such changes by phone/post or e-mail.
Websiteuk.net reserves the right to alter hosting fees as and when on a per annum basis and must inform the client in writing at least 8 weeks prior to the renewal date of any and such changes to pricing. If websiteuk.net fails to inform the client of alterations to hosting fees then the client must only pay the agreed original hosting fee until any further notification of price changes from websiteuk.net.
Search Engine Optimisation (SEO)
On completion of the clients website design websiteuk.net will, with the client's agreement and as an add on service submit the client's website to the majority of major search engines on a once per month basis, including but not limited to Google, MSN, Hotbot etc. Websiteuk.net offers this service for a charge of £150.00 + VAT for the first year and then £300.00 + VAT per annum thereon after and exclusive only to clients with websiteuk.net hosting and websiteuk.net web design combined. Websiteuk.net can offer no guarantees as to being listed on any and all search engines and positions of listings on any and all search engines websiteuk.net submit to on behalf of the client. Websiteuk.net will not be liable for any costs incurred, compensation or loss of earnings due to any failed ranked listings on any and all search engines submitted to by websiteuk.net. Websiteuk.net cannot be held responsible for any wrongdoing on the part of the client and will not be liable or become involved in any disputes between the client and the client's customers due to search engine rankings. It is the client's sole responsibility to promote and/or advertise the client's website designed by websiteuk.net and websiteuk.net will not be held responsible for a failure in the website designed by websiteuk.net in achieving any level of success. Websiteuk.net offer comprehensive tips and advice at www.websiteuk.net with all good intentions and are not responsible for interpretation or costs incurred by the client for following any of websiteuk.net's free tips and advice. Websiteuk.net will also provide on demand reports showing where and when the client's site was submitted to which Search Engines.
Complaints Procedure: Informal procedure
Anyone who experiences a problem with their web service provided by websiteuk.net should raise the matter directly using our online contact form, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.
Websiteuk.net will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
Formal complaints procedure
A formal complaint should be made in writing to websiteuk.net and should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally. Websiteuk.net will acknowledge receipt and ensure that the matter is looked into as soon as possible.
Websiteuk.net reserve the right to amend and/or update the terms of the agreement set herein at any time without prior notice being given to the client.
Websiteuk.net advises that the client thus checks the terms and conditions herein on a regular basis.
